Privacy Policy
What personal information Home Extensions Nottingham collects through this website, why we collect it and what you can ask us to do with it.
Last updated: 19 September 2026
Who we are
This website, homeextensionsnottingham.co.uk, is run by Home Extensions Nottingham. We design and build house extensions and loft conversions in Nottingham and the surrounding towns. For the purposes of UK data protection law we are the data controller for the information described here.
Our address is Unit 4B, Oldknows Factory, St Ann's Hill Rd, Nottingham NG3 4GQ, United Kingdom. You can reach us about anything in this policy by phone on 0115 990 2782, by email at info@homeextensionsnottingham.co.uk or through the contact page.
What we collect
We collect only what you choose to send us through a quote form, a contact form or the review form:
- your name
- your phone number and email address
- your postcode
- the type of project and anything you write in the message box
When a form is sent, the website also records the page it was sent from and the time. Our hosting provider keeps standard server logs, which include IP addresses, for security and fault finding.
We do not ask for payment details on this website and we do not collect any special category data such as health information. If you include that kind of detail in a message, for example because you need an accessible ground floor bedroom, we use it only to understand the project.
Why we use it and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry, arranging a survey and preparing a quote | Steps taken at your request before entering into a contract |
| Carrying out building work you have instructed and keeping records of it | Performance of a contract, and legal obligations such as tax and building control records |
| Checking and publishing a review you have sent us | Your consent, which you can withdraw at any time |
| Keeping the website secure and stopping spam form entries | Our legitimate interest in running a safe website |
We do not use your details for automated decision making and we do not sell them to anyone.
Who we share it with
Enquiries are stored on our website hosting account and sent to our business email inbox, so our hosting and email providers process the data on our behalf. If you go ahead with a project we may need to pass relevant details to people involved in the job, such as a structural engineer, an architect, building control or the local planning authority. We only share what each of them needs.
We may also disclose information where the law requires it.
How long we keep it
- Enquiries that do not lead to a project are deleted within 12 months.
- Records for completed projects are kept for at least six years after the work ends, because of tax rules and the period in which a claim could be made, and for as long as any guarantee we have given you remains in force.
- A published review stays on the site until you ask us to take it down.
Your rights
Under UK GDPR you can ask us to:
- give you a copy of the personal information we hold about you
- correct anything that is wrong
- delete your information, where we have no legal reason to keep it
- stop or limit how we use it
- send your information to you or another organisation in a common format
To use any of these rights, contact us using the details above. We will reply within one month. There is no charge.
If you are unhappy with how we have handled your information, please tell us first so we can try to sort it out. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Cookies
This website does not use advertising or analytics cookies. The details are in our cookie policy.
Links to other websites
Where we link to another website, such as a council planning portal, that site has its own privacy policy and we are not responsible for it.
Changes to this policy
If we change how we handle personal information we will update this page and change the date at the top.